How It Works

You can use Direct Care for many of your medical issues instead of expensive and timely urgent care visits. For example you wake up one morning with sudden cold-like symptoms: stuffy nose, cough, congestion. You have trouble getting an appointment with an area doctor while traveling and you don’t want to miss time at work or going through the hassle of sitting in an urgent care or hospital waiting room. What to do?

Complete Medical History

You complete your medical history when setting up your Direct Care account to ensure this information is available when you request a consultation.


Contact Provider

You simply log into your account or call 24/7/365, to request either a telephone or video consultation.


Talk With A Doctor

A U.S. board-certified physician licensed in your state reviews the your medical history and provides a consultation, just like an in-person visit.


Resolve The Issues

The physician recommends the right treatment for your medical issue. If a prescription is necessary, it is sent to your pharmacy of choice.



At the end of every call, the doctor will ask if he’s answered all of your questions, and they’ll follow up to make sure you’re delighted with the service. With your permission, they can even send a record of your encounter to your primary care doctor back home.

The best part of our telehealth benefit is that there is NO limit to usage and NO additional consultation fees for speaking with a primary care or internal medicine physician.

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